Leadership and Critical Thinking Skills for the Future Workplace

Leadership & Critical Thinking Skills for the Future Workplace
You don’t need a Title to be a Leader

Online Workshop Dates: 18-22 Nov 2024

Public and In-house dates and fees are available on request. T&Cs apply.

ENQUIRIES: For in-house group bookings, a registration form, or any other enquiries, please e-mail Ronell at: events@telg.co.za or contact her at 067 317 9388 or WhatsApp her with the relevant details.

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During this programme, you will learn the specific challenges that leaders and managers face. You will look at specific ways you and your staff can grow consistently while adding new skills, how to get the best out of your team as their manager or leader, and how to beat common business or employee challenges.

While managers can successfully direct others within a team, leaders inspire them.  This programme explores the difference between the two, and although these two skills are interconnected, leadership and management are not the same.  Throughout this programme, we will teach you the necessary techniques to not only be a successful manager but also how to be a good leader.  Leadership is an essential skill in the future workplace.

As a leader, you need to help people grow and teach them how to deal with and accept the constant changes we encounter in our ever-changing, disruptive and complex workplaces.  During change, leaders/managers need to deal with human thinking and emotions in these situations to avoid a lack of productivity or increased stress in their teams.

Before you learn how to lead and manage others, it is essential to lead and manage yourself.  

This leadership programme will help you understand what is essential to you, teach you to know and accept your strengths and weaknesses, take control of your emotions, and grow as an individual within a team.  The programme further deals with the different leadership styles and brings in the necessary thinking skills required for the future workplace.

The programme further deals with:

·        the principles of Situational Leadership, which states how our behaviour should change to adapt to each situation

·        then introduces delegates to the principles of Servant Leadership

·        the importance of Emotional Intelligence and how to develop it within your team

·        effective communication is an essential skill for anyone in the workplace

·        how to communicate efficiently by identifying possible communication barriers that could obstruct communication within your team.  

The programme further covers the development of a successful team and the role each player plays in developing such a team.  Conflict management, how to resolve conflict constructively, and the different conflict management styles will be explained and how to apply each different style depending on the situation.

COURSE OUTCOMES

After attending this programme, delegates will be able to:

·       Flourish in an ever-changing, complex landscape of the 21st Century.

·       Focus on required critical workplace skills for the future

·       Have a better understanding of the various thinking skills needed to be better contributors to the success of agile and resilient teams

·       Keep up with constant change in the workplace

·       Know what critical thinking skills are and why are they important

·       Learn how to build trust and healthy interactions within your team

·       Learn to manage change, complexity and conflict within their teams

·       Understand and develop resilience and agile thinking skills

·       Understand different leadership styles

·       Understand the unique contributions of a team.

This course is NQF-aligned and includes various unit standards.

WHO SHOULD ATTEND?

●       Line Managers / Middle Managers / Office Managers / Supervisors

●       PAs / Executive Secretaries / Senior Receptionists / Office Administrative Assistants

●       All levels of Support Staff with more than three years’ experience

●       HR Practitioners and HR Assistants

PROGRAMME OUTLINE

Module 1: Introduction

·       4IR Impact on our work - an overview

·       VUCA in the 4IR place of work: It’s impact

·       Identify the important skills required for managers and leaders in the future workplace

·       Why managers and leaders need to LEARN, RE-LEARN and UN-LEARN

·       Defining your role

·       Change as a given for the present as well as the future

Module 2: Thinking Styles, Beliefs, Ethics, and Behaviour

·       Define thinking styles and belief systems

·       Work ethics and skills

·       Critical thinking: an important 4IR skill

·       Productive management

·       Reactive vs Pro-active behaviour

·       Reflective vs Explorative behaviour

Critical Thinking, Conflict and Problem-solving Skills

·       Critical skills defined

·       What is the importance of critical thinking skills for the future workplace

·       How to improve your critical thinking skills at work

·       How to apply critical thinking skills in the workplace

·        Behaviour-impact

·        Socio- and emotional impact (awareness, empathy, resilience/grit, impulse control, etc.)

·        Attitude in problem-solving

Module 3: Emotional Intelligence

Personality profiles - knowing how other people see things and dealing with issues.

Emotional Intelligence

·    Self-awareness

·    Self-management / regulation

·    Empathy

·    Social Awareness

·    Relationship management

Emotional Intelligence as Critical Skill of the Future Workplace 

The 7 Habits of Highly Effective People

Module 4: Effective Business Communication

4 Types of Business Communication

4 Different Communication Styles

·        Assertive

·        Aggressive

·        Passive

·        Passive Aggressive 

The 7 Cs Of Business Communication?

 Impact of Communication on Team Members

·        Communication styles and the different generations

·        Improves trust, respect and appreciation among team members

·        The willingness to learn from others and, try to understand how others think

·        Building on the values of team members

Ø  Communication is more than words

Ø  The role behaviour plays in communication

Ø  The role of Communication in building bridges of Trust, Respect and Value differs from generation to generation

Module 5: Understand the Individual Roles of Your Team

• Different roles within a team
• Functioning in a competitive team
• How to deal with competitiveness in teams
• Understand why comfort zones are dangerous

MANAGING TEAMS

Module 6: Building Resilient and Agile Teams

The Qualities of Good Teamwork

The 3 most important things needed for Effective Teamwork in the Workplace

Resilience and agility: both considered critical skills for the future place of work

·        Define Resilience and Agility

·        Understand why agile team members are required for the future workplace

Building Trust, Rrespect and Value within your Team

·        Building respect and support

·        Understand resilience and how to use it to your advantage

·        Improve team productivity and innovation

·        How to determine your value

• Developing your own and your team members’ unique value.

Module 7: Using Change as an Opportunity for Growth within Trams

·        What about change makes people fear?

·        Why change is important for growth

·        Different roles within a team when focusing on growth

·        Uncertainty as an opportunity for growth

·        Use your strengths and weaknesses to the benefit of your team

·        How does this influence your team?

§  Advantages of being an active and creative team player

Module 8: Building Winning Teams in a Complex World

·        Why operate in a team?

• Understand the purpose of a team
• What is the added value of the team?
• Team contribution towards customers’ needs

Module 9: Leadership Styles

·        Management vs Leadership

·        Situational Leadership Styles

·        Servant Leadership Styles

·        Lateral Leadership

Module 10: Work-Life Balance

• What is a good work-life balance?
• Understanding the importance of work-life balance
• Causes of poor work-life balance

How to Prevent Burnout

• What does the term burnout mean?
• 5 Stages of burnout
• Recognise the warning signs

Stress and How to Manage It

• Understanding the main causes of stress
• How to relax and refresh the mind and body
• The signs, symptoms, causes and triggers to stress
• Why stress is a powerful messenger
• How to break the vicious cycle of stressful thinking

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Course Fees - 5 Days

Course Fees: R14,999.00 (R17,248.85 incl. VAT)

Early bird discount less 20% = R11,999.20 (R13,799.08 incl. VAT) p/p for all new registrations received and paid by 13 September 2024. T&Cs apply. 

Fees do not include any accommodation costs - these are for the delegates’ account.