Emotional Intelligence & Personal Mastery
For enhanced workplace performance
Online Workshop dates: 15-17 September| 2-4 November 2026.
Early bird discount less 20% if you register and pay by 25 August 2026.
INTRODUCTION
90% of top performers in the workplace have high emotional intelligence! The more people can understand their own thoughts, feelings, and emotions the more they can understand someone else’s. Some studies indicate that people with high emotional intelligence are better equipped at negotiating, winning favour, making friends, and influencing others.
This 3-day Emotional Intelligence (EQ) & Personal Mastery programme focuses on clarifying and deepening our personal vision, focusing our energies, developing patience, and seeing reality objectively to enhance our performance in the workplace.
Emotional Quotient (EQ) plays a more and more important role in our new world of work and the 4th Industrial Revolution (4IR).
The Emotional Intelligence (EQ) session of the training programme is practical, motivates and challenges on both an intellectual and emotional level. The programme is designed to spark thinking in novel ways and encourage leadership behaviours building both success at work and in life.
Personal Mastery teaches you to identify and work through the root causes of counter-productive behaviours, encouraging you to change in ways you never thought possible. It goes beyond competence and skills to better perform in the workplace.
Personal mastery is a journey towards continuous improvement and seeing life from a different perspective. Personal mastery is guided by values such as purpose, vision, belief, commitment and knowing oneself and to improve our relationships in the workplace.
This course is NQF aligned at level 4/5 and includes various unit standards.
Personal mastery is about:
• Understanding exactly how you and others in your team think
• Why you and others do things the way you do
• Having clarity around your purpose and direction in life and in the workplace and to
• Take steps towards continual learning and development to evolve and enhance oneself and others in your team.
Emotional Intelligence and personal mastery are not achieved overnight, but rather something that we strive towards in our journey of life and in the workplace, adopting a more satisfying, successful, happier and fulfilling life and to contribute more positively to our place of work.
Who should attend?
Anyone who wants to make powerful, significant improvements in their lives including Senior and Middle Managers, Heads of Departments, Executive PAs, Office Managers, Office Administrators, Supervisors and Junior Managers.
PROGRAMME OUTLINE
EQ OUTLINE
DIFFERENT PERSONALITIES FOR IMPROVED RELATIONSHIPS AT WORK
EMOTIONAL INTELLIGENCE
• The most wanted skill for the new agile manager / leader of the future
• The essential skills of emotional intelligence
• Using emotional intelligence at work
• Transforming fear and negativity and reactive-ness
• Becoming a more proactive, responsible, and self-aware person
CRITICAL SKILLS FOR BEING EMOTIONALLY INTELLIGENT
• Have impact by being emotionally intelligent
• 4 Things Emotional Intelligent people do not do
6 PILLARS OF SELF-ESTEEM
YOUR CIRCLE OF INFLUENCE
• 7 Habits of highly effective people
• Focus on what you can control
• Question your habits
• Difference between independent and interdependent
THE FRAMEWORK OF EMOTIONAL INTELLIGENCE
• Be your best – Emotional intelligence skills build success more than IQ, education or technical skills combined.
• Build leadership skills – This emotional intelligence course transforms managers to leaders by creating laser focus on personal strengths, inter-personal skills and resilience.
• Embed positive behaviours and culture – Learn a framework of high performance for cultures, teams, and individuals.
Develop EQ skills that matter:
Our emotional intelligence programmes help you build powerful self-management, positive beliefs, relationship skills, motivation, collaboration, and conflict mitigation skills.
• The 5 Components of the EQ Model
• The 4 Dimensions of Emotional Intelligence
• Why is Developing Emotional Intelligence Skills Important?
• Why should we care about developing our Emotional Intelligence skills?
• Self-Management and Relationship Management
• Emotional Intelligence in the Workplace
• Effects of Emotional Intelligence on decision-making
• Emotional Intelligence and communication
PERSONAL MASTERY
• Definition of personal mastery and how it contributes to a more productive workforce?
• Know the key principles of personal mastery.
• Define your personal vision, mission and values and understand the same in others.
• Understand yourself and your colleagues better.
• Making confident choices that will impact your personal journey in life and in the workplace.
• Understand the principles of personal continuous improvement.
• Effective strategies for successful self-mastery.
• Personality profiling
• Personal mastery influencing:
* Effective communication and conflict handling in the workplace
* Increased confidence
* Your career and relationships: personal and work-related.
Ultimately, personal mastery is about creating your own life and driving your own destiny. You can make any choice you want to. Personal mastery is the journey towards understanding yourself and others, knowing where you want to go, and continual learning and development to help you achieve absolute happiness and success in life and in your place of work.
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COURSE FEE: R8,900.00 p/p
Duration: 3-Days
All early bird bookings (public or online) less 20% = R7,120.00 per delegate for all NEW registrations received and paid by 25 August 2026. T&Cs apply.
Enquiries:
For in-house group bookings, a registration form, or any other enquiries, please e-mail Ronell at: events@telg.co.za or contact her at 067 317 9388.