Debtors Management

Debtors Management - One-day Programme

Public Workshop dates: 19 July 2024

ENQUIRIES: For in-house group bookings, a registration form, or any other enquiries, please e-mail Ronell at: events@telg.co.za or contact her on 067 317 9388 or send a WhatsApp with the relevant details. 

Introduction

This one-day training course will empower you to put in place effective debtors and creditors control strategies and, at the same time still maintaining good client relationships. You will learn to put in place an effective debt collection programme and acquire proven techniques for written and telephonic debt collection.

Bad debt can ruin otherwise successful companies and it is important that a company’s debt collection strategy results in payment of due debts to it, whilst retaining the client.

Who should attend?

• Debtors and Credit controllers
• Debtors clerks
• Debt Recovery agents
• Debt Collectors
• Credit Supervisors and Managers
• Finance back office staff
• Call Centre staff
• General Managers of SMME's

DEBTORS MANAGEMENT OVERVIEW

Understanding Debtors Management:

• Overview of Debtors Management.
• Why are they not paying? - identifying underlying causes of outstanding debts
• Assessing the impact of outstanding debt on financial results
• Identifying ways in which a customer can be encouraged to pay their outstanding debts

Debt collection as a vital function in the organisation:

• Maintaining debtor analysis as an effective debt management tool
• Setting realistic debt collection targets
• Comparing debt collection vs. objectives
• Analysing effective ness of the debt collection activities on an ongoing basis.

Preparation for effective debt collection:

• Classifying your debtors to allow an effective targeted strategy.
• Analysing the risks of non-payment of each debtor by utilising the classification.
• Setting up a collection modus operandi to ensure systematic successful collections.
• Setting up, maintaining and making use of a debtors age analysis system in order to track progress.
• Deciding how to collect each outstanding debt i.e. letter, telephone, SMS etc.
• Measuring the success of your debt collection efforts.

Understanding the importance of the form of debt collection correspondence:

• Paraphrasing the threat to 'pay or we'll sue' in a more effective way to maximize the chances of success.
• Essential skills for compiling debt collection letters, SMSs, e-mails and faxes
• Addressing your correspondence to the correct contact person.
• Telephone etiquette and techniques.
• Sufficient preparation before contact.
• What to say and how to say it.
• Dealing with irate clients and excuses
• Balancing personal and company objectives
• Turning promises into commitments.
• Follow up: how to ensure that agreed payment dates are honoured by sending reminders.
• We are all human - how to end calls amicably.

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COURSE FEES: R4,200.00 (R4,830.00 incl. 15% VAT) per delegate.

ONLINE TRAINING:

Early Bird fee less 10% = R3,780.00 (R4,347.00 incl. VAT) p/p for all new registrations received and paid by 5 July 2024. Terms and conditions apply.

Groups of 8 or more people will be done in-house.

Technical requirements for online sessions: Training will be presented live via ZOOM or Microsoft (MS) Teams. Use a Smart phone / tablet / laptop / desktop including activated webcam, earphones and you will need Internet connection (3G or 4G / LTE) - minimum speed of 3.0 Mbps (up / down).