BEST PRACTICE for Office Administrators / PAs / Office Managers

BEST PRACTICE for Office Administrators / Executive PAs / Office Managers

Managing the Office of the Future with competence and excellence

ONLINE Workshop Dates:
18-22 November 2024 + 27-31 January 2025
Public Workshop:
JHB: 10-14 February 2025 | Cape Town: 3-7 March 2025

Fees for these dates are less 50% for all registrations received and paid for by 11 November 2024.
In-house workshop dates are available on request.

ENQUIRIES: For in-house group bookings, a registration form, or any other enquiries, please e-mail Ronell at: events@telg.co.za or contact her at +27673179388 / or send her a WhatsApp message with the relevant details.
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COURSE OVERVIEW

At its core, this workshop uses the principles of The 7 Habits of Highly Effective People, by Steven Covey, to steer delegates toward best practices and personal success to ensure a competent, calm, and creative environment.

These habits foster fairness, integrity, honesty, and human dignity and collectively propose a principle-based approach to resolving life’s complex issues, whether that be at work or home.

Today’s Office Managers / Office Administrators / Executive PAs / Executive Assistants / Secretaries are expected to consistently perform at a high level and are considered important members of the Executive Team.  For that reason, they need to be confident, have excellent office management and time management skills, and be matchless communicators.

This enjoyable workshop is designed to facilitate and develop delegates to be highly competent and confident in supporting top-level Executive Teams, and at the same time, enhance their own personal development and professional success in the workplace.

COURSE OBJECTIVES

By attending this training course, delegates will be able to:

·       Demonstrate a “can do” attitude

·       Stand out from the crowd in becoming skilled communicators

·       Use time management techniques to be proactive and manage priorities effectively

·       Understand what works in managing peers, subordinates, and superiors

·       Effectively handle the challenges of working in busy and challenging environments

WHO SHOULD ATTEND?

This training course is suitable for a wide range of professionals but will greatly benefit:

·        Office Managers

·        PAs / Executive Secretaries / Executive Assistants

·        Newly appointed Managers

·        Office Administrators

·        Senior Supervisors

This course is NQF-aligned and includes various unit standards at level 4/5.

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PROGRAMME OUTLINE

MODULE ONE: THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE 
At its core, these seven foundational habits guide individuals toward personal and professional success:

1.      Be proactive

2.      Begin with the end in mind

3.      Put first things first

4.      Think Win/Win

5.      Seek first to understand, then to be understood

6.      Synergize

7.      Sharpen the saw

MODULE TWO: BUILDING A STRATEGIC PARTNERSHIP WITH YOUR MANAGER

·       Understanding different personalities, and how to work with each of them

·       Why the need to have a world-class skill set in today’s workplace?

·       Identifying and understanding Leadership Styles

·       Recognising more effective ways to support your manager

·       Developing a personal brand and reputation within your team

·       Understand how to develop and expand your role

MODULE THREE: REFINING YOUR ROLE & AND INCREASING YOUR MANAGEMENT POTENTIAL

·        Developing emotional intelligence and resilience at work

·        Understanding problem-solving, critical thinking, and being agile as critical skills in the new world of work

·        Running effective meetings

·        Effective Time Management

·        When things go wrong - how to resolve conflict

·        Refining your influencing skills

·        Expanding your toolbox of management skills

MODULE FOUR: MAKING AN IMPACT THROUGH EXCELLENT COMMUNICATION SKILLS 

·       Building your confidence

·       Developing assertiveness without causing offence

·       Understanding and working with different communication styles

·       How to influence through non-verbal communication

·       Effective listening and questioning

·       Expanding your influence and effectiveness

MODULE FIVE: BLENDING WITH THE EXECUTIVE TEAM

·       Understanding and working with different personalities and working styles

·       Understanding team dynamics

·       The fundamentals of making an impact

·       Delegation, feedback, and building a motivated team

·       Problem Solving and making the best decisions

MODULE SIX: WORK-LIFE BALANCE: BEING COMPETENT, CALM AND CREATIVE

• What is a good work-life balance?
• Understanding the importance of work-life balance
• Causes of poor work-life balance

How to Prevent Burnout

• What does the term burnout mean?
• 5 Stages of burnout
• Recognise the warning signs

Stress and How to Manage It

• Understanding the main causes of stress
• How to relax and refresh the mind and body
• The signs, symptoms, causes and triggers to stress
• Why stress is a powerful messenger
• How to break the vicious cycle of stressful thinking

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COURSE FEES - 5 DAYS

Normal Fees: R14,999.00 (R17,248.85 incl. VAT).
Early bird discount less 50% discount if registered and paid by 11 November 2024.

Starting time: 08.45 for 09.00 - 15.00

Fees include:
·        Venue costs, all course material, and a certificate of attendance.
·        Accommodation costs are not included in the course fees.