BEST PRACTICE for Office Administrators & PAs

INTRODUCTION

At its core, this workshop uses the principles of The 7 Habits of Highly Effective People, by Steven Covey, to steer delegates toward best practices and personal success to ensure a competent, calm, and creative environment.

These habits foster fairness, integrity, honesty, and human dignity and collectively propose a principle-based approach to resolving life’s complex issues, whether that be at work or home.

Today’s Office Managers / Office Administrators / Executive PAs / Executive Assistants / Secretaries are expected to consistently perform at a high level and are considered important members of the Executive Team.  For that reason, they need to be confident, have excellent office management and time management skills, and be matchless communicators.

This enjoyable workshop is designed to facilitate and develop delegates to be highly competent and confident in supporting top-level Executive Teams, and at the same time, enhance their own personal development and professional success in the workplace.

This course is NQF-aligned and includes various unit standards at level 4/5/6.

COURSE OBJECTIVES

By attending this training course, delegates will be able to:

·       Demonstrate a “can do” attitude

·       Stand out from the crowd in becoming skilled communicators

·       Use time management techniques to be proactive and manage priorities effectively

·       Understand what works in managing peers, subordinates, and superiors

·       Effectively handle the challenges of working in busy and challenging environments.

WHO SHOULD ATTEND?

·        Office Administrators and PAs

·        Office Managers

·        Executive Secretaries & Assistants

·        Newly appointed Managers

·        Senior Supervisors

PROGRAMME OUTLINE

MODULE ONE: The 7 Habits of Highly Effective People

At its core, these seven foundational habits guide individuals toward personal and professional success:

1.      Be Proactive

2.      Begin with the End in Mind

3.      Put First Things First

4.      Think Win/Win

5.      Seek first to understand, Then to Be Understood

6.      Synergize

7.      Sharpen the Saw

MODULE TWO: Building a Strategic Partnership with your Manager

·       How to lead when you’re not in charge?

·       If your title doesn’t make you a leader, then what does?

·       Understanding different personalities, and how to work with each of them

·       Identifying and understanding leadership styles

·       Why the need to have a world-class skill set in today’s workplace?

·       Understand how to develop & expand your role

·       Recognising more effective ways to support your manager

·       Developing a personal brand and reputation within your team

MODULE THREE: Refining your Role and increasing your Management Potential

·        Define and understand problem-solving, critical, creative & analytical thinking, conflict resolution, being agile & resilient as the most important critical skills in the new world of work

·        Running effective meetings

·        Effective time management & productivity

·        Refining your influencing skills

·        Expanding your toolbox of management skills

·        Mastering self-discipline

Importance of filing and record-keeping procedures (a legislative overview)

MODULE FOUR: Making an impact through excellent Communication Skills

·       The fundamentals of making an impact

·       Building your confidence

·       Developing assertiveness without causing offence

·       Understanding and working with different communication styles

·       How to influence through non-verbal communication

·       Effective listening and questioning

MODULE FIVE: Blending with the Executive Team

·       How personal mastery (EQ) can make you stand-out in your team

·       Understanding team dynamics

·       Use delegation and feedback to support growth and building a motivated team

The Power of Mattering at Work
Being part of a compassionate culture at work can increase emotional commitment to the organisation, productivity, and quality of work.

MODULE SIX: Work-Life Balance: Being competent, calm and Creative

·        What is a good work-life balance?

·        Understanding the importance of work-life balance and what causes poor work-life balance

How to Prevent Burnout

·        What does the term burnout mean?

·        5 Stages of burnout

·        Recognise the warning signs

Stress and How to Manage It

·        Understanding the main causes of stress

·        How to relax and refresh the mind and body

·        Signs, symptoms, causes and triggers to stress

·       Why stress is a powerful messenger

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Course Fees - 5 Days

Public Course Fees: R11,999.00 (R13,798.85 incl. VAT) p/p. Fees include all venue costs, relevant training material in full colour, and Certificates of Achievement.
Early bird special less R2,000.00 p/p = R9,999.00 (R11,498.85 incl. VAT) for all new registrations received and paid by 10 Oct 2025. T&Cs apply.

Online Course Fees: R4,999.00 (R5,748.85 incl. VAT) p/p. Fees include all relevant training material, hard copy, full colour, and Certificates of Achievement.