Basic Introduction & Principles of Leadership

Basic Introduction & Principles of Leadership

This is an Entry-level and Basic Course for beginners

ONLINE WORKSHOP DATES: 25-27 October 2021

PUBLIC WORKSHOP DATES: Midrand, Johannesburg: 1-3 December 2021

All other areas in-house on request. T&Cs apply.

ENQUIRIES:

For in-house group bookings, a registration form, or any other enquiries, please e-mail Ronell / Charlotte at: events@telg.co.za or charlotte@telg.co.za or contact Charlotte on 011: 902-0720 / 062 162 1640 / or Ronell on 073 291 0450.

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INTRODUCTION

This course is NQF aligned at NQF levels 2-4.

Identifying, promoting, and developing leadership skills in possible upcoming junior leaders can be as advantageous to the organisation as it could be to the individual themselves.  These employees are needing new skills so that they can get results through other people.

The essential skills for your new and upcoming leaders do not necessarily come naturally.

This course aims to help them start to learn about what leadership is and what a leader is supposed to do.

This course is aimed at teaching basic skills of leadership to talented junior individuals at all levels within the organisation, who have the potential of becoming new supervisors and team leaders in future.

WHO SHOULD ATTEND?

Any employee who has the potential of becoming a Junior Leader or Supervisor in future, specifically aimed at the following levels within organisations:

 •           Messengers

•           Drivers

•           Office Cleaners

•           Tea Executives

•           Upcoming Junior Team Leaders and Junior Supervisors

Admission Requirements

 •           Delegates need to be able to understand, read and write in English

•           A minimum of Grade 10 or

•           Recognition of Prior Learning (RPL)

 
COURSE OUTCOMES

After attending this course delegates will have a better understanding of:

 •        What is expected of a supervisor / team leader?

•        What are the responsibilities of a supervisor / team leader?

•        Why it is important to have good attitude and how it can affect productivity in the workplace.

•        Know and understand that people are different – know about various personality types.

•        Why it is important for team members to work together.

•        Importance of good communication and listening skills to avoid misunderstandings.

•        What conflict is and how to deal with it effectively.

•        Understand the importance of time management and getting things done.

•        Understand the difference between personal and corporate image and branding and why it is important.

WORKSHOP PROGRAMME

DAY ONE

INTRODUCTION TO THE SKILLS AND BEHAVIOUR OF LEADERS

Introduction to Communication, Conflict and Listening Skills

 •        Define communication and why leaders need to be able to communicate effectively.

•        Principles of effective communication and listening skills.

•        Learn how to become a good listener.

•        Understand verbal and non-verbal communication.

•        Importance of tone of voice in communication.

•        Dealing with conflict in the workplace and within your team.

Corporate Etiquette, Image and Branding

 •        Understand the difference between image and branding

 Ø  Learn how to grow your personal image and branding.

Ø  Know what is meant by corporate etiquette in the workplace.

Ø  Rules about open office space, cell phone etiquette, e-mail etiquette, punctuality

Ø  Understand the basic principles of telephone etiquette and manners.

Customer Service

•        Why are customers important?

•        Learn how to treat and deal with customers.

•        Understand the importance of why we should keep our customers rather than to get new ones?

•        Learn how to provide excellent customer service.

•        Learn how to deal with unrealistic demands from customers.

Time Management

 •        Understand the importance of effective time management and planning.

•        Identify where you personally loose time:

Ø  Explore how time might be better managed.

 
DAY TWO

Introduction to Key Leadership Skills, Types of Leaders and Qualities of Leaders

•           Different personality types

•           Assertiveness

•           Key skills and qualities of a leader

Ø  Understand the basic principles of leadership.

Introduction to Teams

 • Realise the importance of working together as a team.

• Understand your team members.

Delegation

•        Understand what delegation is.

•        Explore ways of overcoming the barriers to effective delegation.

 
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Course Fee: R4,500.00 (R5,175.00 incl. 15% VAT) per person.

All early bird bookings less 15% (R675.00) per delegate = R3,825.00 (R4,398.75 incl. VAT) per delegate for all NEW registrations received and paid by 13 August 2021. Terms and Conditions apply.

Online Training Hours: 08:30 for 09:00 -16:00 which include 2 x 20 min tea breaks and 1 x 30 min lunch break.

Technical requirements: Training will be presented live via Zoom / Microsoft Teams. You need to have access to either a tablet / laptop / desktop including activated webcam, earphones, etc. Internet connection (3G or 4G / LTE) - minimum speed of 3.0 Mbps (up / down).

Use a Smart phone / tablet / laptop / desktop including activated webcam, earphones.