Office Administrator & PA Masterclass

Office ADMINISTRATOR & PA MASTERCLASS

Being a strategic asset to your team striving for excellence

ONLINE Workshop dates: 20-22 Jan | 9-11 Mar 2026 (less 50% for ALL 2026 ONLINE dates)

Public workshop dates: less 25% off normal fee valid until 16 Jan 2026. T&Cs apply.
·        Randburg, JHB: 26-28 Jan | 16-18 Mar 2026
·        Durbanville, Cape Town: 11-13 Feb 2026
In-house workshop dates: country-wide available on request. T&Cs apply. 

ENQUIRIES: For a registration form, or any other enquiry, please e-mail Ronell at: events@telg.co.za or contact her at +27673179388 / or send her a WhatsApp message with the relevant details.
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INTRODUCTION

This engaging three-day program is designed to deepen your understanding of the modern PA or Office Administrator’s purpose in today’s rapidly evolving workplace, and highlights the essential skills needed every day. Now, success depends on your ability to LEARN, RE-LEARN, and UN-LEARN relevant skills to meet new workplace challenges.
Administrative support staff play crucial roles in these demanding environments, taking on broader responsibilities as strategic contributors within their organizations and teams.
Throughout this program, our focus will be on building the knowledge, abilities, and skills necessary to become a highly effective and efficient administrator.
We’ll also break down the key elements of the role, exploring a variety of strategies and methods within each part, so you’re equipped with the right tools to stay ahead in your career.

WHO SHOULD ATTEND?
·       All levels of administrative and support staff
·       Exec Secretaries / PAs / Office Administrators
·       PAs / Snr Administrators / Receptionists
·       Office Managers / Supervisors.

This course is NQF-aligned and includes various unit standards at level 4/5/6.

COURSE OUTCOMES

After this course, participants will:

·        Clarify their role in today's workplace

·        Recognize their place in management

·        Take control of their success and personal brand

·        Identify key talents for future job markets

·        Understand diverse personalities and work styles

·        Own their attitudes and choices

·        Use and apply social intelligence

·        Implement the 7 Habits of Highly Effective People

·        Develop emotional intelligence and self-esteem

·        Manage time, set priorities, and delegate tasks

·        Solve problems efficiently

·        Communicate with confidence and clarity

·        Navigate conflict and support leadership

·        Lead proactively and delegate successfully

·        Grow leadership skills regardless of title

·        Build personal influence and improve work-life balance

PROGRAMME OUTLINE

Delegates need to complete various pre-course questionnaires that form part of certain modules of the programme.

DAY ONE

DEFINING YOUR ROLE

Essential Skills

Today’s World of Work

·        Defining your role in today’s world of work

·        Dealing with constant change

·        Keeping up with technology

·        Taking your skills to the next level - be a leader!

·        Do you have tomorrow’s top wanting talents and skills?

7 Things you need to give up before you can move forward.

YOUR CIRCLE OF INFLUENCE

·       7 Habits of Highly Effective People

·       Focus on what you can control

·       Question your habits

·       Difference between independent and interdependent 

Productivity Management

·       Treat time as a commodity

·       Do one thing at a time

·       Science of productivity

·       Estimate your tasks

·       Eisenhower Decision Matrix

What to do when things DON’T GO YOUR WAY.

VITAL COMMUNICATION SKILLS

Communication Skills: Getting What You Want from Others

·       Master your communication and determine your success

·       12 Communication skills to benefit from

·       Listening skills - seeking to understand first, before being understood

·       Strategies for better communication in dealing with criticism from difficult people

·       Communication, listening skills and body language - why people still get it wrong

·       Dealing assertively with your manager and team members

OWN YOUR BEHAVIOUR

·       Attitude

·       Be proactive

·       If you do not want to go all the way - do not start

·       Importance of showing commitment

·       Take ownership for what you do

DAY TWO

TAKING CONTROL OF YOUR WORK

Dealing with different personalities

·        How to best work and communicate with each personality type

Managing the Office with Trust

·        Never forget the importance of TRUST

·        The 5 levels of trust

SOCIAL INTELLIGENCE

Social Media, Digital Decluttering and E-mail Management

·        Tips to effective E-mail management

·        Digital decluttering

·        Develop habits to Daily Inbox Zero

CRITICAL SKILLS FOR BEING EMOTIONALLY INTELLIGENT

·        Have an impact by being emotionally intelligent

·        4 Things Emotional Intelligent people do not do

6 PILLARS OF SELF-ESTEEM

IMPORTANCE OF SELF-BELIEF

·        Assess yourself according to the goals you set for yourself

Dealing with difficult and demanding colleagues in the workplace

·       Four general intents shaping behaviour

·       What drives behaviour?

·       9 Thinking behaviours

·       Coping techniques for difficult and demanding Managers

Effectively Managing Your Boss and your Team

·       Know your team’s leadership and thinking styles

·       Strategies for improving your working relationship with your boss

·       Enhancing your boss’s brand

·       Determine your boss’s daily priorities without being told

·       How to be a good follower

·       Harmonising with your boss’s work style

CONFLICT MANAGEMENT AND DELEGATION

Conflict Management

·       4 Different conflict styles and how to manage them

The Secret to Successful Delegation

·       10 Rules for Successful Delegation

·       Identifying what the other person needs from you

PROBLEM-SOLVING FOR THE WORKPLACE

·       6 Steps to problem-solving in the workplace

·       What are the problem-solving skills needed for the workplace?

·       Why is problem-solving necessary?

·       What makes you a good problem solver?

·       Characteristics of fearless problem solvers

·       Problem-solving techniques

DAY THREE

LEADERSHIP

Developing your Personal Leadership Skills

·       Understand what makes a leader

·       Leadership skills required in an administrative position

Leadership Lessons Learned from Leaders around the World

How to apply these skills so it works for you:

·       Powerful persistence

·       Bold courage

·       Humble sacrifice

·       Creative innovation

·       Brave determination

·       Valuable networks

·       Moving beyond comfort

·       Leveraging platforms

·       Giving more, Take less

·       Believing in a vision

Building new habits

·       It is important to constantly seek chances to grow and strengthen your skills

·       Seek chances to build reinforcing habits that allow you to be more effective.

WORK-LIFE BALANCE

How to recover from burnout

·       What causes exhaustion

·       Does exhaustion cause all burnouts?

·       Symptoms of burnout from work

Strategies to recover from burnout

Burnout Triggers

Fatigue and how to avoid it

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COURSE FEE: R6,500.00 p/p.

Early bird fee less 25% = R4,875.00 p/p. Offer valid until 16 Jan 2026. T&Cs apply.

Online Fees: less 50% for ALL 2026 dates = R3,250.00 p/p.

ENQUIRIES: For in-house group bookings, a registration form, or any other enquiries, please e-mail Ronell at: events@telg.co.za or contact her at +27673179388 / or send her a WhatsApp message with the relevant details.