Emotional Intelligence (EQ) & Leadership for Career Success

Emotional Intelligence & Leadership for Career Success

For enhanced workplace performance

Online, In-house and Public workshop dates available on request .

INTRODUCTION

Bill Gates: As we look into the next century, leaders will be those who empower others.

Emotional Intelligence (EQ) plays a more and more important role in our new world of work. It has become one of the most WANTED SKILLS for the Future Workplace.

This interactive 4-day programme aims to help you understand and build, not only your Emotional Intelligence (EQ) skills but also leadership / management skills for the future to secure your place in your team.

We need to keep up with constant change and new skills that are required to better perform, no matter what position we hold.

In a recent article, Michael Hanly, the MD of New Leaf Technologies, said there are learnable skills that people can equip themselves for in the ‘new world’. He goes further to say that people need to be retrained.

Apart from keeping up with technology, people need to be able to do the following:

·      Emotional Intelligence (EQ): helping people at all levels communicate effectively, manage stress, and build strong relationships.

 ·      Critical thinking and problem-solving: are some of the most wanted skills for the future! Analysing information, identifying patterns and trends, and developing creative solutions to complex problems are a must these days.

·      Leadership and Management: navigate complex business environments, motivate teams, and drive innovation.

·      Creativity and Innovation: these are essential for companies looking to stay ahead of the curve.

·      Cultural competence: Understanding different cultural norms and values and being able to work effectively with people from different backgrounds is crucial in building strong future teams

·      Communication skills: not only written and verbal communication, but also the ability to listen actively and work collaboratively with others.

During this workshop, we will address each of these points with an emphasis on Emotional Intelligence (EQ). We will further demonstrate how leadership, through Emotional intelligence, is the process of leading others to achieve a goal. To get a better outcome, leaders need to understand themselves and their employees through emotional intelligence.

Emotional intelligence in the workplace helps you communicate better with your team and collaborate with others. The way you relate to others can set the tone for leadership within the organisation. Leaders without emotional intelligence cannot relate to or understand others, resulting in lower employee engagement and higher employee turnover.

This programme has been designed to spark thinking and encourage behaviours building both success at work and in life.  Personal Mastery has been added to this programme to teach you to identify and work through the root causes of counter-productive behaviours, and to encourage you to change in ways you never thought possible. It goes beyond competence and skills to better perform in the workplace.

This course is NQF-aligned and includes various unit standards.

EQ Self-Assessment Activity and Other Questionnaires

Before the start of the programme, delegates are expected to complete a few questionnaires relating to this programme which will be discussed and explained during the course of the programme.

WHO SHOULD ATTEND?

·        Heads of Departments: HR, IT, Sales, Production, Finance, Marketing, Factory & Stores, Logistics

·        Managers: HR Specialist, HR Assistants, Office Managers, Office Administrators, Logistics, Stores

·       Supervisors: Senior Supervisors, Factory Supervisors

_________________________________________

PROGRAMME OUTLINE

Module 1: Introduction

Emotional Intelligence: One of the Most Wanted Skills for the Future Workplace

·        4IR Impact on our work

·        VUCA in the 4IR place of work

·        Important skills currently required for the workplace, 2030 and beyond

·        6 Strategies for Leading through Uncertainty

ü  Identify and grow the exclusive value each team member brings to the team.

·        8 Ways Emotional Intelligence Improves Your Career

DeDefine Emotional Intelligence (EQ)

Understand why emotional intelligence is considered a critical skill for the future workplace

·        Self-awareness - the ability to be conscious of your emotions and recognize their impact while using gut feelings to guide your decisions.

·        Self-management - the ability to control your emotions and behaviour and adapt to changing circumstances.

·        Social awareness - the ability to sense, understand, and react to the emotions of others and feel comfortable socially.

·        Relationship management - the ability to inspire, influence, and connect to others while managing conflict.

·        Empathy as the Core Of Emotional Intelligence: Why is Empathy so important?

Module 2: Emotional Intelligence (EQ) and Personal Mastery

Personal Mastery

·        Definition of personal mastery and how it contributes to a more productive workforce?

·        Know the key principles of personal mastery.

·        Define your personal vision, mission and values and understand the same in others.

·        Understand yourself and your colleagues better.

Assertiveness

EQ Self-Assessment Activity

The Framework of Emotional Intelligence

·        Be your best - Emotional intelligence skills build success more than IQ, education or technical skills combined.

·        Build leadership skills - This emotional intelligence course transforms managers into leaders by creating a laser focus on personal strengths, interpersonal skills and resilience.

·       Embed positive behaviours and culture - Learn a framework of high performance for cultures, teams, and individuals.

MODULE 3: THE IMPACT OF BEING EMOTIONALLY INTELLIGENT

Introduction

·      Have an impact by being emotionally intelligent

·      4 Things Emotional Intelligent people do not do

6 Pillars of Self-Esteem

Your Circle of Influence

·      7 Habits of Highly Effective People

·      Focus on what you can control

Comfort Zones

·      What are the four zones?

·      Understand why comfort zones are dangerous and how they can destroy you

Module 4:

The Emotional Intelligent Leader of the Future

Personality profiles - knowing my team members and how to build relationships within my team.

Emotional Intelligence: Learning to Lead Yourself First

You need to focus on yourself first before you can effectively support others in your team. You need to have a solid personal foundation to handle whatever comes your way.

·        What makes someone an Emotionally Intelligent Leader?

·        What are the qualities of an Emotional Intelligent Leader?

·        Which aspects of your job give you the greatest joy or cause you the most stress?

·        Which leadership competencies have you mastered, and which do you still need to work on?

 Empathetic Leadership using VUCA

·        How does Emotional intelligence fit in with the characteristics of the Empathetic Leader?

·        Managing people brings new challenges and requires different skills

Agility

·        What is agility?

·        Understanding business agility

·        Critical skills of the agile manager

·       Personality traits of the agile manager in the 4IR workplace 

Your Behaviour within Your Team

·          Attitude

·          Importance of showing commitment and taking responsibility

·          Take ownership of what you do

Module 5:

Interactive and Engaging Communication & LISTENING SKILLS

·        Strategies for better communication

·        Listening skills - seeking to understand before being understood

·        Know the difference between interpersonal and intrapersonal communication

·        Importance of body language in communication

·        Dealing assertively with your group through effective communication.

Impact of Communication variations with other team members

·        Communication styles and the different generations

·        Special focus on Generation Z

 Communication is more than words

·        Understand the magnitude of trust, respect, and value within your team

·        Appreciate your team members

·        Creates a desire to learn from others

·        Team edification

MODULE 6:

CONFLICT MANAGEMENT AND NEGOTIATION SKILLS & TECHNIQUES

Conflict Management

·          4 Different conflict styles and how to manage them 

Negotiation Skills within your group

·          Enhancing your negotiation skills as a manager in your group

·          6 Essential skills to master the art of negotiation

·          3 Ways to add value in your negotiations

MODULE 7:

PRODUCTIVITY, DELEGATION AND TRUST

Productivity Management

·        Treat time as a commodity

·        4 Ds of Eisenhower’s Decision Matrix

·       Science of productivity

Importance of Delegation and Trust

·        Do’s and Don’ts of delegation

·        10 Rules for successful delegation

·        Never forget the importance of trust

·       The 5 levels of trust

Competitive situations force teams to practice:

·        Cultural competence within their team

·        Productivity, competitiveness, focussed teamwork

·        Emotional awareness and support, empathy, and suitable behaviour to build bridges of respect and trust

MODULE 8:

Critical Thinking AND PROBLEM-SOLVING SKILLS

·          Define Critical Thinking and Critical Skills

·          Critical Thinking as an important 21st Century skill

Critical Thinking and Problem-solving

Problem-Solving Techniques to Improve Team Unity

·        How my behaviour and lack of emotional behaviour can impact me and my team

·        Grow your critical thinking skills through:

v  creative problem-solving;

v  being able to adapt, and by being flexible in your thinking process

MODULE 9: WORK-LIFE BALANCE

• What is a good work-life balance?
• Understanding the importance of work-life balance
• Causes of poor work-life balance

How to Prevent Burnout

• What does the term burnout mean?
• 5 Stages of burnout
• Recognise the warning signs

Stress and How to Manage It

• Understanding the main causes of stress
• How to relax and refresh the mind and body
• Fatigue
• The signs, symptoms, causes and triggers to stress
• Why stress is a powerful messenger
• How to break the vicious cycle of stressful thinking

_________________________________________

NORMAL FEE: R15,200.00 (R17,480.00 incl. VAT) p/p for public course. 

DURATION: 5 days.

ALL SESSIONS: Early bird discount less 15% (R2,280.00) = R12,920.00 (R14,858.00 incl. VAT) p/p for all new registrations received and paid for by 7 August 2024. T&Cs apply.

ENQUIRIES:

For in-house group bookings, a registration form, or any other enquiries, please e-mail Ronell at: events@telg.co.za or contact her at 067 317 9388 / or send a WhatsApp message with the relevant details.