Office Administrator & PA Masterclass

INTRODUCTION

This interactive 3-day programme aims to help you understand the objectives of the modern PA / Office Administrator’s role in the changed and new world of work we find ourselves in, and the skills they must master daily. It is now about LEARN, RE-Learn and UN-Learn new appropriate skills to overcome new challenges in the workplace today.

In the challenging and forever-changing workplace we find ourselves in today, administrative support staff hold highly important positions. They have taken on more and varied responsibilities as strategic leaders within the organisations and teams that they work for.

This programme further identifies and examines key components of the role and within each element, builds up a range of approaches and techniques to empower you with the necessary skills to stay ahead.

WHO SHOULD ATTEND?
·       All levels of administrative and support staff
·       Executive Secretaries & Assistants / Office Administrators
·       PAs / Senior Administrators / Senior Receptionists
·       Office Managers / Supervisors. 

This course is NQF-aligned and includes various unit standards at level 4/5/6.

After attending this course, participants will have a better understanding of:

·        Defining your role in the new world of work

·        Recognise your professional role as part of the management team

·        Success in the 4IR workplace is within your control

·        Do you have the top talents and skills to make it in the future workplace?

·        Realise the impact you have on building your own brand and that of your manager

·        Understanding different personalities and how to work more successfully with them

·        Own your behaviour and know that everything is about ATTITUDE.

·        You are in control of your own destiny by the CHOICES you make

·        Applying social intelligence

·        Understand and apply the 7 Habits of Highly Effective People in the workplace

·        Critical skills needed for Emotional Intelligence

·        Know the 6 pillars of self-esteem

·        Manage your time effectively, prioritise and delegate

·        Apply problem-solving techniques 

·        Communicate more confidently and effectively

·        Manage your own conflict style and understand that of others

·        Provide improved support for your manager

·        Take the lead without being told to do so

·        The secret to successful delegation

·        Developing your leadership skills from where you are

·        Understand what makes a leader

·        Why you do not need a title to be a leader

·        Build on your personal power

·        Apply work-life balance to avoid unnecessary burnout and fatigue

·        It is all about healthy workplace habits and life habits

PROGRAMME OUTLINE

Delegates need to complete various pre-course questionnaires that form part of certain modules of the programme.

DAY ONE

DEFINING YOUR ROLE

Essential Skills

A New World of Work: 4IR

·       Defining your role in the 4IR world of work

·       Dealing with constant change

·       Taking your skills to the next level - be a leader!

·       Do you have tomorrow’s top wanting talents and skills?

7 Things you need to give up before you can move forward.

YOUR CIRCLE OF INFLUENCE

·       7 Habits of Highly Effective People

·       Focus on what you can control

·       Question your habits

·       Difference between independent and interdependent 

Productivity Management

·       Treat time as a commodity

·       Do one thing at a time

·       Science of productivity

·       Estimate your tasks

·       Eisenhower Decision Matrix

What to do when things DON’T GO YOUR WAY.

VITAL COMMUNICATION SKILLS

Communication Skills: Getting What You Want from Others

·       Master your communication and determine your success

·       12 Communication skills to benefit from

·       Listening skills - seeking to understand first, before being understood

·       Strategies for better communication in dealing with criticism from difficult people

·       Communication, listening skills and body language - why people still get it wrong

·       Dealing assertively with your manager and team members

OWN YOUR BEHAVIOUR

·       Attitude

·       Be proactive

·       If you do not want to go all the way - do not start

·       Importance of showing commitment

·       Take ownership for what you do

DAY TWO

TAKING CONTROL OF YOUR WORK

Dealing with different personalities

·        How to best work with each of them

Managing the Office with Trust

·       Never forget the importance of TRUST

·       The 5 levels of trust

SOCIAL INTELLIGENCE

Social Media, Digital Decluttering and E-mail Management

·       Tips to effective E-mail management

·       Digital decluttering

·       Develop habits to Daily Inbox Zero

CRITICAL SKILLS FOR BEING EMOTIONALLY INTELLIGENT

·       Have an impact by being emotionally intelligent

·       4 Things Emotional Intelligent people do not do

6 PILLARS OF SELF-ESTEEM

IMPORTANCE OF SELF-BELIEF

·       Assess yourself according to the goals you set for yourself

Dealing with difficult and demanding colleagues in the workplace

·       Four general intents shaping behaviour

·       What drives behaviour?

·       9 Thinking behaviours

·       Coping techniques for difficult and demanding Managers

Effectively Managing Your Boss and your Team

·       Know your team’s leadership and thinking styles

·       Strategies for improving your working relationship with your boss

·       Enhancing your boss’s brand

·       Determine your boss’s daily priorities without being told

·       How to be a good follower

·       Harmonising with your boss’s work style

CONFLICT MANAGEMENT AND DELEGATION

Conflict Management

·       4 Different conflict styles and how to manage them

The Secret to Successful Delegation

·       10 Rules for Successful Delegation

·       Identifying what the other person needs from you

PROBLEM-SOLVING FOR THE WORKPLACE

·       6 Steps to problem-solving in the workplace

·       What are the problem-solving skills needed for the workplace?

·       Why is problem-solving necessary?

·       What makes you a good problem solver?

·       Characteristics of fearless problem solvers

·       De Bono’s 6 Thinking Hats

DAY THREE

LEADERSHIP: DEVELOPING YOUR PERSONAL LEADERSHIP SKILLS

·       Understand what makes a leader

·       Leadership skills required in an administrative position

LEADERSHIP LESSONS LEARNED FROM LEADERS AROUND THE WORLD

How to apply these skills so that it works for you:

Ø  Powerful persistence

Ø  Bold courage

Ø  Humble sacrifice

Ø  Creative innovation

Ø  Brave determination

Ø  Valuable networks

Ø  Moving beyond comfort

Ø  Leveraging platforms

Ø  Giving more, Take less

Ø  Believing in a vision

Building new habits

·       Constantly seek chances to grow and strengthen your skills

·       Build reinforcing habits that allow you to be more effective.

WORK-LIFE BALANCE

How to recover from burnout

·       What causes exhaustion

·       Does exhaustion cause all burnouts?

·       Symptoms of burnout from work

5 Strategies to recover from burnout

5 Burnout Triggers

Fatigue and how to avoid it

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DURATION: 3 days.

COURSE FEE: R8,800.00 (R10,120.00 incl. VAT) p/p.

Early bird discount less R2,500.00 = R6,300.00 (R7,245.00 incl. VAT) for this ONLINE 3-day programme if you register and pay on or before 11 November 2024. T&Cs apply.

Fees include venue costs, all course material, and a certificate of attendance.
Accommodation costs are not included in the course fees and will be for the delegate’s account.
Starting time: 08:30 for 09:00 - 16:00.
Enquiries: please email Ronell: events@telg.co.za