Office Cleaners & Tea Assistants

Office Cleaning and Tea Assistants Programme for Corporates

Public workshop dates:

·        Randburg, Jhb: 15-16 July | 1-2 October 2024

·        Durbanville, Cape Town: 18-19 July | 3-4 October 2024

·        Pretoria: 8-9 July | 26-27 Sep 2024

In-house and/or Online workshop dates: available on request.

ENQUIRIES:
For in-house group bookings, a registration form, or any other enquiries, please e-mail Ronell at: events@telg.co.za or contact her on 067 317 9388 or send a WhatsApp with the relevant details. 
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Introduction

This two-day training programme covers the basics of the duties of your Cleaning Staff and Tea Ladies and is excellent for training new employees and refreshing existing cleaning staff. During this workshop, emphasis is placed on a variety of basic skills required to provide excellent service to your staff and customers.

During the training, we highlight basic telephone and communication skills and introduce Business Etiquette, Stock Control, Cleaning, Personal hygiene, Kitchen, and Bathroom hygiene among others. The programme further covers basic requirements for a first aid kit in the office and awareness of TB, Hepatitis B, to name a few.

This course will assist and provide the learner with increased workplace skills and aim to instil a sense of responsibility in the workplace, improve attention to detail, highlight the importance of all aspects of hygiene within the workplace, and increase delegates’ confidence and competencies in fulfilling their tasks.

Basic telephone skills and the importance of customer service are also covered to prepare delegates for possible promotion into a receptionist or junior office administrator position.

This workshop is NQF-aligned, covering the various Unit Standards of the different modules of this programme.

PROGRAMME OUTLINE

MODULE 1: Basic skills on Telephone Etiquette, Listening Skills and Message Taking

• What is telephone etiquette?
• Why is message taking important?
• How good do we listen?

MODULE 2: Introduction to Business Etiquette and Customer Service

• Overview of basic business etiquette
• Basic Dining etiquette
• Why do we need customers?
• Why do we have to care for our customers?

MODULE 3: Dress Code

MODULE 4: Office Maintenance

• Boardrooms and equipment
• Coffee stations and water fountains
• Desk cleaning and dusting
• Equipment cleaning and attention
• Floor and carpet cleaning
• Garbage and can areas
• Office maintenance and regular check-ups of equipment
• Report damaged / broken equipment
• Window cleaning

MODULE 5: Restroom Cleaning

• Cleaning of the restrooms
• Dispensers
• Odour control
• Preparing and replacing stock

MODULE 6

Kitchens

• Kitchen hygiene
• Equipment care
• Stock control of the kitchen
• Kitchen floor cleaning

MODULE 7

Preparing Refreshments

• How to prepare a tea / coffee tray
• Preparing refreshments for a meeting

MODULE 8

How to Improve Cleaning Productivity

• How to plan your day / week
• Importance of a check list   

MODULE 9

Personal Hygiene and HIV / Aids, TB, and Hepatitis B Awareness

• Maintain personal hygiene and health
• Personal and hygienic practice in the workplace
• Requirements for the Office First Aid Kit
• HIV / Aids, TB and Hepatitis B awareness

Training Methodology

• Learner guides / slides / video clips.

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NORMAL FEE: R4,500.00 (R5,175.00 incl. VAT) p/p.

Early bird fee less 30% = R3,150.00 (R3,622.50 incl. VAT) p/p for all new registrations received and paid by 15 July 2024. T&Cs apply.

ENQUIRIES: For in-house group bookings, a registration form, or any other enquiries, please e-mail Ronell at: events@telg.co.za or contact her on 067 317 9388 or send a WhatsApp with the relevant details.).