Office Cleaners & Tea Assistants

Office Cleaning and Tea Assistants for Corporates
Ideally suited for schools, colleges, and universities

Public workshop dates:
·        Randburg, Jhb: 29-30 January 2026
·        Durbanville, Cape Town: 19-20 Mar 2026

IN-HOUSE and other workshop dates: available on request.
ENQUIRIES:
For in-house group bookings, a registration form, or any other enquiries, please e-mail Ronell at: events@telg.co.za or contact her on 067 317 9388 or send a WhatsApp with the relevant details.
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Introduction
This two-day training programme covers the basics of the duties of your Cleaning Staff and Tea Ladies and is excellent for training new employees and refreshing existing cleaning staff. During this workshop, emphasis is placed on a variety of basic skills required to provide excellent service to your staff and customers.

During the training, we highlight:

·        introduction to basic business etiquette: basics of communication and conflict handling, cell phone etiquette, importance of a good attitude, self-discipline and responsibility, and customer service
·        time management and how it affects my productivity performance
·        stock control, planning, resource management
·        cleaning of offices, boardrooms, kitchens, bathroom cleaning & hygiene
·        importance of personal hygiene
·        Overview of basic health and safety for offices
·        basic requirements for a first aid kit in the office and
·        awareness of HIV/Aids, TB, and Hepatitis B

This course will assist and provide the learner with increased workplace skills and aim to instil a sense of responsibility in the workplace, improve attention to detail, highlight the importance of all aspects of hygiene within the workplace, and increase delegates’ confidence and competencies in fulfilling their tasks.
Basic telephone skills and the importance of customer service are also covered to prepare delegates for possible promotion into a receptionist or junior office administrator position.
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PROGRAMME OUTLINE

MODULE 1: Basic skills in Telephone Etiquette, Listening Skills and Message Taking

MODULE 2: Introduction to Business Etiquette and Customer Service
·        Basic business etiquette
·        Communication and listening skills
·        Cell phone etiquette: do’s and don’ts
·        Importance of a good attitude
·        Self-discipline and responsibility
·        Time management and performance
·        Customer service

MODULE 3: Dress Code

MODULE 4: Stock control, planning, resources management

·     Efficiently planning, scheduling and allocating resources

• Effectively managing of stock and supplies
• Predicts future resource needs to ensure availability when require
• Create schedules for team members based on their skills and availability

MODULE 5: Office Maintenance

·    Boardrooms and equipment

• Coffee stations and water fountains
• Desk cleaning and dusting
• Equipment cleaning and attention
• Floor, carpet cleaning, garbage and can areas
• Office maintenance and regular check-ups of equipment
• Report damaged/broken equipment

MODULE 6: Restroom Cleaning

·    Cleaning of the restrooms

• Dispensers
• Odour control
• Preparing and replacing stock

MODULE 7: Kitchens

* Kitchen hygiene

* Equipment care

* Stock control of the kitchen

* Kitchen floor cleaning

MODULE 8: Preparing set-up and layout of Refreshments

* How to prepare a tea/coffee tray or station

* Appropriate cutlery for refreshments

* Preparing refreshments for a meeting

MODULE 9: How to Improve Cleaning Productivity

* How to plan your day/week

* Importance of a checklist

MODULE 10: Personal Hygiene and HIV/Aids, TB and Hepatitis B Awareness

Training Methodology: Learner guides / slides / video clips and practical demonstrations.
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NORMAL FEE: R4,500.00 (R5,175.00 incl. VAT) p/p.

Early bird fee less 10% = R4,050.00 (R4,756.50 incl. VAT) p/p for all new registrations received and paid by 15 December 2025 - applicable on all 2026 dates. T&Cs apply.

Group bookings for 6 or more delegates - less 20% for all new registrations received and paid by 15 December 2025.

For in-house group bookings, a registration form, or any other enquiries, please e-mail Ronell at: events@telg.co.za or contact her on 067 317 9388 or send a WhatsApp with the relevant details.